Wuthering Waves - 1st Anniv.

Our goal is to ensure that every customer is satisfied with their experience. However, if a purchase does not meet your expectations, we offer the option to request a refund under the conditions set forth below. Refund eligibility applies to purchases made within 14 days of the transaction. To initiate a request, you must provide a copy of your receipt or order confirmation and a brief description of the issue. Please note: for digital goods or downloadable items, refunds are only available if the product has not been accessed, opened, or used. Physical goods must be returned in unused, original condition, including all packaging. Any signs of use or damage may result in a denial of the refund request. Unless the item was received damaged or incorrect, the customer is responsible for return shipping costs. For services and subscriptions, refunds are assessed on a case-by-case basis. We may offer partial refunds depending on how much of the service was completed before cancellation. Initial service setup fees are generally non-refundable. Refunds are processed to the original payment method within 5–10 business days once approved. Processing time may vary based on your bank or payment provider. To begin the refund process, contact us at [Your Contact Email Address], including your order number and the reason for your request. We reserve the right to make changes to this policy without prior notice. Please refer to this page for the most current information.